HOW DO I BOOK AN APPOINTMENT?
Our website features an integrated online booking system, allowing you to conveniently schedule one or multiple services. Please visit our "Our Services" page & select any "Book Now" button to secure your appointments, subject to availability.
I AM NOT SURE WHAT TO BOOK IN FOR?
It's completely normal to feel uncertain about which treatment to choose. I offer personalised packages and treatment plans tailored to your needs. We can discuss these options in detail through a virtual consultation on my social media platforms, such as Instagram, or you can book an in-person consultation. The in-person consultation is particularly beneficial, as it allows me to analyse your facial features directly. Please note that due to scheduling constraints, it may not always be possible to convert your consultation into a treatment appointment on the same day.
IS IT PAINFUL?
When undergoing aesthetic treatments, the experience of discomfort varies greatly among individuals due to differing pain thresholds. To enhance your comfort, a numbing cream is applied beforehand, and I strive to create a relaxing environment throughout the procedure. As a meticulous and controlled injector, I ensure to explain each step of the process to keep you informed and reassured. Additionally, the dermal filler I use contains lidocaine, which further aids in minimising discomfort.
HOW MUCH WOULD I NEED FOR MY LIPS FOR THE FIRST TIME?
For clients new to lip enhancements, I recommend starting with a 1ml. While this may initially seem intimidating, it's helpful to consider that 1ml is roughly equivalent in size to a blueberry, which is relatively minimal. The lips have multiple anatomical layers, and initially, swelling is expected. However, as the healing process progresses, the filler will settle into the deeper layers of the lips. Opting for only 0.5ml might leave you feeling underwhelmed once the swelling subsides, as the result could be less noticeable. It is also important to note that I do not necessarily use the entire 1ml syringe. I will only use the amount needed to achieve the desired outcome, which could be 0.7ml or another appropriate volume.
DO YOU OFFER A BESTIE DEAL & HOW DO I BOOK?
We are pleased to offer a special discount for close friends, referred to as our 'Bestie' discount. This exclusive offer applies specifically to our dermal filler services, including lip filler treatments and contour packages. Bestie's can enjoy a £50 discount each on these treatments when booking through our online system. For those interested in taking advantage of this offer for a contour package, please contact us directly, and we will be happy to assist with scheduling and booking the discounted service internally.
DO YOU OFFER PAYMENT PLANS?
We are happy to announce that we can now offer you even more payment options at checkout. Together with Klarna, you can choose how to pay - Pay now, in 3 instalments or in 30 days, interest-free. If you wish to book using our Klarna option please contact us directly so we can arrange this internally. Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
I NEED TO CANCEL / RESCHEDULE?
We kindly request a minimum of 48 hours' notice for any cancellations or rescheduling of appointments. While we understand unforeseen circumstances may arise, please note that deposits made to secure appointments are non-refundable. However, we are willing to consider transferring the deposit on a case-by-case basis, depending on individual circumstances. Please be advised that any missed appointments or cancellations made with less than 24 hours' notice will result in the forfeiture of the deposit. Clients will be required to submit a new deposit when rescheduling their appointment. We appreciate your understanding and cooperation in adhering to our policy.
PRIVACY POLICY & T&C'S
Terms and Conditions for Alexandra Aesthetics General Terms 1.1 These Terms and Conditions govern your use of the services provided by Alexandra Aesthetics. 1.2 By booking an appointment or purchasing a service, you agree to be bound by these Terms and Conditions. Appointments and Bookings 2.1 All appointments require a non-refundable deposit to secure the booking. 2.2 Appointments are subject to availability and will be confirmed upon receipt of the deposit. 2.3 We require a minimum of 48 hours notice to cancel or reschedule an appointment. Cancellations made at any time will result in the forfeiture of the non-refundable deposit, as outlined in section 2.1. For cancellations made with less than 24 hours notice, the full service price will be charged. *Please note that deposits remain non-refundable under all circumstances.* 2.4 All deposits are bound by force majeure. Should an event happen which is unforeseeable and outside the control of Alexandra Aesthetics such as product delivery or machinery failure, the deposit will remain non-refundable but will be transferred to any appointment booked within three months of the original appointment date. No-Show Policy 3.1 If you fail to attend your appointment without providing notice, your deposit will not be refunded or transferred. 3.2 A new deposit will be required to make a new booking following a no-show. Late Arrival Policy 4.1 We offer a 10-minute grace period for appointments. If you arrive more than 10 minutes late, we reserve the right to cancel your appointment if it affects subsequent bookings. 4.2 If you notify us in advance of a late arrival, we may reschedule your appointment under the same booking. 4.3 Arriving more than 10 minutes late without prior notice will result in a cancellation, and you will forfeit your deposit. A new deposit will be required for future bookings. Consultations and Treatments 5.1 All new clients must complete a consultation form before receiving any treatments. 5.2 It is your responsibility to provide accurate and complete information during the consultation. Failure to do so may affect the results of your treatment. 5.3 We reserve the right to refuse treatment if it is deemed unsuitable for any reason. Payment 6.1 The balance of the payment for your treatment is due on the day of the appointment. 6.2 We accept various forms of payment, including credit/debit cards and cash. Refunds and Exchanges 7.1 Deposits are non-refundable. 7.2 Except as previously expressed herein, all payments under this Agreement will be non-refundable and non-exchangeable Liability 8.1 Alexandra Aesthetics will not be liable for any loss or damage resulting from the provision of services that are provided with all due care and professionalism. 8.2 It is your responsibility to follow the aftercare instructions provided to you. We are not responsible for any adverse outcomes resulting from failure to follow these instructions. Privacy and Confidentiality 9.1 Your privacy is important to us. All personal information provided will be kept confidential and used only for the purposes of your treatment and as required by law. 9.2 We will not share your information with third parties without your explicit consent. Changes to Terms and Conditions 10.1 Alexandra Aesthetics reserves the right to amend these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website or other communication channels. Governing Law 11.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Alexandra Aesthetics operates. By booking an appointment or purchasing a service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. For any questions or concerns, please contact us at alexandraaesthetics@outlook.com. Thank you for choosing Alexandra Aesthetics. Privacy Policy for Alexandra Aesthetics Introduction 1.1 Alexandra Aesthetics is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. 1.2 By using our services, you agree to the collection and use of information in accordance with this policy. Information We Collect 2.1 Personal Information: When you book an appointment, we may collect personal information such as your name, address, phone number, email address, and payment information. 2.2 Medical Information: For the purpose of providing treatment, we may collect health-related information, including medical history, treatment records, and consultation details. 2.3 Usage Data: We may collect information on how our website and services are accessed and used, including your IP address, browser type, pages visited, and other diagnostic data. How We Use Your Information 3.1 To Provide Services: We use your personal and medical information to provide, manage, and customise the treatments and services you request. 3.2 Communication: Your contact information is used to communicate with you regarding appointments, updates, promotional offers, and other relevant information. 3.3 Improvement of Services: Usage data helps us analyse and improve the quality of our website and services. 3.4 Legal Obligations: We may use your information to comply with legal obligations and protect our rights. Sharing and Disclosure of Information 4.1 With Your Consent: We may share your information with third parties if we have your explicit consent to do so. 4.2 Service Providers: We may employ third-party companies and individuals to facilitate our services, perform service-related tasks, or assist us in analysing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. 4.3 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). Data Security 5.1 We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. 5.2 However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. Retention of Data 6.1 We will retain your personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Personal information collected for the provision of services, including medical information, will be retained as long as necessary to provide you with ongoing care and meet legal or regulatory obligations. 6.2 We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Your Rights and Choices 7.1 You have the right to access, correct, or delete your personal information. You may also have the right to restrict or object to certain processing activities and to receive your personal information in a structured, commonly used, and machine-readable format. 7.2 If you wish to exercise any of these rights, please contact us using the contact information provided in section 10 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Marketing Communications 8.1 With your consent, we may send you marketing communications about our services and special offers that may be of interest to you. You may opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the communication. Children's Privacy 9.1 Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will promptly delete such information from our records. Contact Us 10.1 If you have any questions, concerns, or complaints about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us: Email: alexandraaesthetics@outlook.com Address: 69D Church St, Alphington, Exeter, EX2 8SW 10.2 We take privacy seriously and will make every effort to resolve your concerns. Changes to This Privacy Policy 11.1 We may update this Privacy Policy from time to time to reflect changes in our practices and legal requirements. Any updates will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes. This Privacy Policy was last updated on Thursday 20th June 2024 19:44pm. This comprehensive Privacy Policy aims to provide transparency about how Alexandra Aesthetics collects, uses, and protects your personal information. If you have any specific inquiries or require further clarification, please do not hesitate to contact us using the provided information.